Privacy Policy

Privacy Policy

At JavaMifi Malaysia Sdn. Bhd. ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you access or use our services, including eSIM products.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information to provide our services:

• Personal Identification Information: This includes your full name, email address, phone number, and payment details required for processing your eSIM purchase.
• Device Information: We may collect information about the device used to access our services, including device type, operating system, and mobile network information.
• Usage Data: This includes information about how you interact with our website and services, such as IP addresses, browser type, and the pages you visit.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your eSIM purchase and provide related services.
• To manage your account, including billing and customer support.
• To communicate with you, including updates on your purchase, service status, and promotional offers.
• To improve our services and enhance your experience with our website and products.
• To comply with legal obligations or respond to legal processes.

3. Sharing Your Information

We will not share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors or customer support platforms.
• Legal Requirements: We may disclose your personal information if required by law, or to comply with legal processes, such as a court order or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no security system is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: Opt out of receiving marketing communications from us by following the instructions in the communication or by contacting us directly.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience and analyze website traffic. Cookies are small files stored on your device that help us recognize you when you return to our website. You can disable cookies through your browser settings, but this may affect your experience on our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

• Email: support@javamifi.com
• Phone: +60 11-2902 7633
• Address: Block B2, Mirage Block B, 63000 Cyberjaya, Selangor, Malaysia