Delivery & Payment

Shipping and Payment Information

This section provides details on the payment methods accepted, shipping processes, and any related terms for purchasing our eSIM products.

1. Payment Methods

We accept the following payment methods for all eSIM purchases:

• Credit and Debit Cards: Visa, MasterCard, and other major credit/debit cards.
• Online Payment Platforms: PayPal.
• Bank Transfers: Available upon request, and must be confirmed before shipping.

All payments are processed through secure channels, ensuring that your financial information is protected.

2. Currency and Pricing

• Currency: All transactions are processed in Malaysian Ringgit (MYR), unless otherwise specified.
• Pricing: The price of the eSIM service will be clearly displayed on the website before purchase. Prices are subject to change, but any changes will be updated on the website.

All prices listed exclude any applicable taxes or duties, which may be applicable depending on your location.

3. Shipping Information

For eSIM purchases, no physical shipping is required, as eSIM activation codes and instructions will be sent electronically.

• Electronic Delivery: Upon completing your purchase, you will receive a redemption code and activation instructions via email. You can then activate your eSIM directly on your compatible device.
• Processing Time: After your payment is confirmed, the activation code will be sent to you the same day.
• Delivery Method: All eSIM activation details are delivered electronically via email to the email address provided during purchase.
• Email Delivery Issues: If you do not receive your activation email within the stated timeframe, please check your spam/junk folder. If it's not found, contact our support team immediately at support@javamifi.com.

4. International Availability

• Geographical Restrictions: eSIM services are available in Malaysia and other regions where we have agreements with local carriers. Please check the compatibility of the eSIM service in your country before purchasing.
• Network Compatibility: Ensure that your device supports eSIM technology and is compatible with the network carriers in the region where you intend to use the service.

5. Taxes and Duties

For international customers, please note that:

• Taxes: Any applicable taxes, including but not limited to VAT or GST, will be added to your total during checkout where required by law.
• Customs Duties: Since eSIM services are provided electronically, there are typically no customs duties. However, if any additional charges are incurred due to your local laws or network regulations, they are the responsibility of the buyer.

6. Payment Security

Your payment information is processed securely through industry-standard encryption technology to ensure your personal and financial data are protected.

• SSL Encryption: Our website uses SSL encryption to protect your data during the transaction process.
• Secure Payment Gateways: Payments are processed via trusted third-party providers, ensuring that your financial details are safe and never stored on our servers.

7. Order Confirmation and Receipt

After completing your purchase, you will receive an order confirmation email containing the details of your transaction, including:

• Your order ID number
• The eSIM plan and service purchased
• Payment details (last four digits of the card used, payment date, and amount)
• Instructions for activation of your eSIM

Please retain the order confirmation for your records.

8. Payment Issues

If you encounter any issues while processing your payment or if you have questions regarding the payment process, please contact our support team at support@javamifi.com or call +60 11-2902 7633.