Return & Refund

Returns & Refunds Policy

Please read our Returns and Refunds Policy carefully to understand your rights and our procedures for handling eSIM service requests.

1. Returns Policy

All eSIMs are non-returnable and non-exchangeable once purchased. However, if the eSIM has not been used, activated, or scanned, we will consider issuing a refund. If you experience any issues with your eSIM before it is redeemed or activated, please contact our support team immediately at +60 11-2902 7633, and we will be happy to assist you.

If you encounter any technical issues with the eSIM (e.g., activation failure, network connectivity issues), please reach out to our support team for assistance. We will work with you to resolve any issues.

2. Refund Policy

Refunds for eSIM purchases will only be considered under the following conditions:

• If the eSIM cannot be activated or is defective, and we are unable to resolve the issue, we will offer a refund.
• If you accidentally purchase the wrong eSIM (e.g., wrong plan or region), we will issue a refund only if the eSIM has not been activated or used.
• In the case where the eSIM fails to activate despite following the provided instructions, we will investigate the issue and may provide a refund if we are unable to resolve it.

Refunds are processed based on the payment method used during the transaction and may take several business days to appear in your account.

3. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• If the eSIM has been activated or used.
• If the issue arises from user error, such as entering the wrong information during the activation process.
• If the eSIM is compatible with your device, but the issue is related to your device or network provider.
• If the activation issue is caused by a network problem outside of our control (e.g., regional outages, carrier restrictions).

4. How to Request a Refund or Assistance

To request a refund or if you're experiencing any technical issues with your eSIM, please contact our customer support team by:

• Email: support@javamifi.com
• Phone: +60 11-2902 7633

When contacting us, please include:

• Your order ID number
• Details of the issue you're experiencing
• Any troubleshooting steps you've already attempted (if applicable)

5. Processing Time

Once we receive your request, we will review it within 3-5 business days. If your refund is approved, it will be processed, and you will receive a confirmation email. Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.

6. Changes to This Policy

We may update this Returns and Refunds Policy from time to time to reflect changes in our services or legal obligations. We encourage you to review this policy periodically. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting.